Terms & Conditions

Terms & Conditions

Ogilvie Dogs Training Centre, Outdoor Ring & Camping

• Venue: Ogilvie Dogs Training Centre, Outdoor Ring and camping area, Isla Farm, 4 North Drove, Bourne, Lincolnshire, PE10 0BJ
• Operated by: Ogilvie Dogs Ltd, registered in England and Wales, company number 10838005
• Registered office: C/O TaxGem Ltd, 67 Hough Lane, Leyland, England, PR25 2SA
• Bookings and enquiries: bookings@ogilviedogs.com
• Version: 2026

These terms apply to every booking of the indoor training centre, the outdoor ring and the camping area, including hourly hire, half-day and full-day hire, bespoke bookings, workshops and camping stays. By making a booking, paying for a booking or attending the Venue, you accept these terms.

1. Definitions

1. “We”, “us” and “our” means Ogilvie Dogs Ltd.
2. “Hirer” or “you” means the person or organisation who makes and pays for a booking, including a camping booking.
3. “Venue” means the indoor training centre, the outdoor ring, the field, the camping area, the car park and all other areas of the site.
4. “Session” means the period booked, from the booked start time to the booked finish time.
5. “Third-Party Event” means any booking where the Hirer runs an activity for other people, such as a class, workshop, seminar, training day, show, competition or similar event, whether or not those people pay the Hirer.

2. Bookings and Your Responsibilities

6. Bookings must be made by a person aged 18 or over.
7. The Hirer is responsible for everyone who attends the Venue under their booking, including handlers, spectators, children and dogs, and for making sure they follow these terms.
8. Sessions start and end at the booked times. The Venue must be left clean, tidy and vacated by the end of the Session, including returning equipment, removing rubbish and turning off lights and music.
9. Only people and dogs covered by the booking may use the Venue. Unauthorised use of the indoor centre or outdoor ring is not permitted.
10. We may refuse a booking, or end a Session without refund, if these terms are seriously or repeatedly broken, or if the safety of people, dogs or the Venue is at risk.

3. Insurance

11. Third-Party Events. A Hirer running a Third-Party Event must hold their own public liability insurance covering the event itself, with a limit of indemnity of not less than £5,000,000 for any one occurrence.
12. The Hirer must make sure this insurance is in place for the whole event.
13. If the required insurance is not in place, we may cancel the event. In that case, payments are not refundable, except where the law requires.
14. Instructors and trainers using the Venue to teach clients are running a Third-Party Event and must meet the insurance requirement above.
15. All other hirers are strongly advised to hold their own public liability insurance, and pet insurance with third-party liability cover for their dogs.

4. Dogs: Health, Behaviour and Control

16. Dogs must be healthy. Dogs showing signs of illness, including infectious illness or parasites, must not attend.
17. Dogs must be kept under control at all times, and handlers are responsible for their dog’s behaviour. Reactive or nervous dogs are welcome but must be managed safely, which may include wearing a muzzle. We may ask anyone whose dog puts people or other dogs at risk to leave the Venue.
18. Barking and noise. All visitors must keep noise to a minimum and be considerate of our neighbours and of guests staying in the on-site holiday accommodation. Excessive or continuous barking will not be tolerated. Dogs must be supervised at all times.
19. Dogs of a type banned under the Dangerous Dogs Act 1991, including the Pit Bull Terrier, Japanese Tosa, Dogo Argentino, Fila Brasileiro and XL Bully, are welcome only where the dog holds a valid Certificate of Exemption and all of its conditions are met. On site, these dogs must wear a securely fitted muzzle and be kept on a lead at all times, and the Certificate of Exemption must be shown if requested.
20. Dogs must be kept on a lead at all times in the car park and waiting area. Dogs are only permitted off lead in the designated exercise field, provided they are under control at all times and have a reliable recall. Dogs must not be left to roam freely or unsupervised in the astroturf area.
21. Dogs must be toileted on the field only. Do not walk dogs up the drive.
22. Make sure your dog has been toileted before entering the indoor training centre. A £10 charge applies to any indoor toileting incident.
23. If your dog toilets indoors, immediately pick up and soak the area using the astroturf cleaner, following the instructions on the notice board, and report the incident to bookings@ogilviedogs.com.
24. Dog waste. All dog waste must be picked up immediately and disposed of in the designated dog waste bins. This applies to all areas of the property, including the training fields, outdoor ring, camping area, car park and surrounding areas. Dog waste must never be left on the ground, even in grassed areas, and Hirers must make sure everyone attending under their booking follows this rule.
25. Dogs must only be walked and exercised within the designated areas of the Venue. Walking dogs down the lane or along the access road outside the property is strictly prohibited. Please respect our neighbours and the surrounding properties by keeping dogs within the designated areas.
26. If you would like somewhere else to walk your dog, Bourne Woods is a short drive away. Please follow any rules and restrictions in place there.
27. The use of aversive training tools, including prong collars and e-collars, is strictly prohibited anywhere on the property.

5. Arriving and Parking

28. Park only in the centre car park. Do not park outside the nearby houses.
29. Vehicles must not exceed 5mph on the premises.
30. Vehicles are not allowed inside the outdoor ring under any circumstances.

6. Equipment and Care of the Venue

31. Agility equipment may only be used by dogs and handlers who have agility foundations and are competent with each piece of equipment. You use the equipment at your own risk and must check it is safe and correctly set up before use.
32. The seesaw, A-frame and dog walk, indoor and outdoor, must not be moved under any circumstances. No contact equipment may be moved in the outdoor ring.
33. If fencing is required, you are responsible for carrying it from the equipment corner, setting it up and returning it before your Session ends.
34. Two fence panels must remain by the shutters and two at the end fire exit. If you move any of these, return them before the end of your Session.
35. Any jumps or other equipment moved during your Session must be returned to their original positions or neatly to the equipment corner.
36. Only clean indoor shoes may be worn on the astroturf. No food or drinks are allowed on the astroturf, and dogs’ water bowls may only be used in the waiting area.
37. Excessive rubbish must be taken away by the Hirer.
38. The field must be locked at the end of your Session. You are responsible for making sure it is secure before you leave.
39. Treat the Venue with respect and help keep it clean and welcoming. Report any problem, damage or faulty equipment straight away to bookings@ogilviedogs.com.

7. Health and Safety

40. Fire exits are at the front double doors, the middle of the right-hand wall and the back wall. Fire exits must be kept clear at all times.
41. Smoking and vaping are not permitted inside the training centre.
42. Children must be supervised at all times. Parents or guardians are responsible for their children.
43. Any accident or injury to a person or dog must be reported to bookings@ogilviedogs.com on the same day.
44. Hirers running a Third-Party Event are responsible for the safe running of their event, including briefing attendees on these terms, fire exits and safe use of equipment.

8. Emergencies

45. In an emergency, call 999. Give the site address: Isla Farm, 4 North Drove, Twenty, Bourne, Lincolnshire, PE10 0BJ. What3words for the main entrance: ///rare.juggled.tracks.
46. The first aid kit is kept on the wall in the viewing area.
47. Fire extinguishers are located by the main entrance and by the back door.
48. In the event of a fire or evacuation, leave by the nearest fire exit and go to the assembly point at the top of the main car park. Do not return to the building until told it is safe.
49. After any emergency, inform us as soon as possible on bookings@ogilviedogs.com.

9. Veterinary Care

50. There is no veterinary professional on site. Hirers are responsible for the health, welfare and veterinary care of their dogs, including arranging emergency treatment if required.
51. In a veterinary emergency, the Hirer is responsible for contacting a veterinary practice, arranging transport and covering any associated costs.
52. Nearest veterinary practice: Animates Vets, 2 The Green, Thurlby, PE10 0EB, telephone 01778 420462. Animates provides its own out-of-hours emergency service from the Thurlby practice. Outside normal opening hours, call the same number.
53. Hirers running classes, workshops, shows or other events are responsible for making sure their attendees are aware of these arrangements.

10. Photography and Filming

54. Photographers and videographers may be present at the Venue during training sessions, workshops, shows and other events. Photographs and videos may be taken for event coverage, promotional purposes, social media, websites and other marketing materials.
55. If you do not wish to be photographed or filmed, please tell the event organiser or photographer on arrival so that reasonable steps can be taken to respect your wishes.
56. We will not use photographs or videos in which a child can be identified for promotional purposes without the consent of a parent or guardian.
57. Any photographs or videos taken at the Venue will be handled and used in accordance with applicable data protection legislation and our Privacy Policy.

11. Damage and Liability

58. The Venue and outdoor ring are checked before and after hire. The Hirer is responsible for any damage to the inside or outside of the Venue during their Session, and will be charged the reasonable cost of repair or replacement.
59. We are not responsible for loss of or damage to vehicles, equipment or personal belongings brought onto the site, except where caused by our negligence.
60. We are not liable for injury to handlers, attendees or dogs, or for any loss arising from use of the Venue, except where it is caused by our negligence or breach of these terms.
61. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited or excluded by law.
62. The Hirer is responsible for any injury, loss or damage caused by their dogs, attendees or activities, and for any resulting claim made against us, except to the extent that it was caused by our own negligence.

12. Payments, Changes and Cancellations

63. Hourly bookings must be paid in full at the time of booking.
64. Full-day hires may be paid in full or with a £50 deposit. Half-day hires may be paid in full or with a £25 deposit. Any remaining balance is due 28 days before the booking.
65. Bookings not paid within the required time will be cancelled and any deposit will be kept.
66. All payments, including deposits, are non-refundable if you cancel your booking or do not attend.
67. If we have to cancel a booking, for example because the Venue is unsafe or unavailable, we will offer you another date. If no suitable date can be agreed, we will refund what you have paid for the cancelled booking.
68. Bespoke bookings can be arranged on custom terms. Please contact us for details.

13. Workshops Run by Ogilvie Dogs

69. Payment is due at the time of booking through the website, or on the same day if arranged by email.
70. Workshop places are non-refundable. You may sell your place to a handler of suitable experience, for example Grade 6 for a Grade 5 to 7 workshop. You are responsible for collecting payment from the replacement handler.
71. Deposits may be required for some events and are non-refundable.
72. Refunds or credits will only be given if we cancel the event. If an event is cancelled because of adverse weather, we may deduct venue or trainer costs already incurred.

14. Camping

73. Site rules. Campers must follow all of these terms as well as the camping rules below. We may ask anyone who seriously or repeatedly breaks these rules to leave the site.
74. Dogs on leads. Dogs must be kept on a lead at all times around the camping area, car park and waiting areas. Dogs are only permitted off lead in the designated exercise field, provided they are under control at all times and have a reliable recall.
75. Supervision. Dogs must not be left unattended on camping pitches or in camping gardens, and must not be allowed to roam freely around the site.
76. Barking and noise. Excessive or continuous barking will not be tolerated. Campers must keep noise to a minimum and be considerate of other guests, neighbouring properties and guests staying in the on-site holiday accommodation.
77. Quiet hours. Quiet hours are from 10pm to 7am. During these hours, no music, loud voices or running engines are permitted.
78. Dog waste. All dog waste must be picked up immediately and disposed of in the designated bins, including around camping pitches and the exercise field.
79. Exercise areas. Dogs must only be exercised in the designated areas. Walking dogs down the lane or along the access road outside the property is strictly prohibited.
80. Pitches. Only the people, dogs, vehicles and units included in your booking may use your pitch. Arrival and departure times are as confirmed in your booking.
81. No open fires. Open fires, campfires, fire pits, chimineas and similar are not permitted anywhere on the site.
82. Barbecues. Barbecues are not permitted anywhere on the site.
83. Fireworks and lanterns. Fireworks, sky lanterns and other pyrotechnics are not permitted.
84. Smoking. Smoking and vaping must take place away from tents, awnings and other campers, and all cigarette ends must be fully extinguished and disposed of safely.
85. Fire safety spacing. Caravans, motorhomes, tents and awnings must be positioned at least 6 metres from any other unit, unless we direct otherwise.
86. Gas. Gas cylinders must be kept upright, outside the unit, secured and away from sources of heat. Do not use gas heaters inside tents or awnings.
87. Generators. Generators may not be used without our prior permission.
88. Electric hook-up. Where electric hook-up is provided, use only a suitable, undamaged cable that is fully unwound. Report any electrical fault straight away and do not attempt repairs.
89. Cleanliness. Camping pitches must be kept clean and tidy throughout your stay. All rubbish must be disposed of appropriately, and pitches must be left clean on departure.
90. Toilet waste. All caravan and motorhome toilet waste must be emptied into the designated Elsan disposal point. The Elsan point is strictly for toilet waste only. No other waste, rubbish, chemicals or liquids may be disposed of there. Please leave the area clean and tidy after use.
91. Grey water. Waste water from sinks and showers must not be emptied onto the ground and must be disposed of off site.
92. Responsibility. Campers are responsible for their dogs’ behaviour, safety and welfare at all times. Any damage caused by dogs or campers may result in a charge for the reasonable cost of repair or replacement.

15. Data Protection

93. Ogilvie Dogs Ltd processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
94. Personal information collected during the booking process, including names, contact details and booking information, will be used to manage bookings, process payments, communicate important information and fulfil our legal obligations.
95. Personal information will be stored securely and will only be shared with third parties where necessary, where permitted by law or where appropriate consent has been obtained.
96. Individuals have rights regarding their personal information under data protection legislation. Further information about how we collect, use and protect personal data can be found in our Privacy Policy, available at ogilviedogs.com/privacy-policy or on request from bookings@ogilviedogs.com.
97. For any questions about personal information, please contact bookings@ogilviedogs.com.

16. CCTV and Site Security

98. CCTV is in operation at the Venue for the safety and security of visitors, dogs, staff and the property. Signs are displayed where CCTV is in use.
99. CCTV footage may be recorded and used for security purposes, crime prevention, investigating incidents and protecting the premises.
100. All footage is handled in accordance with the UK GDPR and the Data Protection Act 2018. Recordings will only be accessed by authorised individuals and shared with relevant authorities where necessary and legally permitted. Further information can be found in our Privacy Policy.

17. General

101. We may update these terms from time to time. The version in force when you book applies to your booking.
102. If any part of these terms is found to be unenforceable, the rest of the terms continue to apply.
103. Nothing in these terms affects your statutory rights as a consumer.
104. These terms are governed by the law of England and Wales.