EMAIL ADDRESS :

bookings@ogilviedogs.com

Facebook Youtube Instagram
Book The Centre

Privacy Policy

Ogilvie Dogs Limited
Last updated: 15 October 2026

1. Introduction

At Ogilvie Dogs, we take your privacy seriously and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make an enquiry, book our services, attend our training centre, shows or events, or otherwise interact with our business.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR) and other applicable UK privacy legislation.

By using our website or services, you can find out how your information is handled through this policy.

2. Who We Are

This website is owned and operated by Ogilvie Dogs Limited.

Company details
Company name: Ogilvie Dogs Limited
Company registration number: 10838005
Registered office: C/O Taxgem Ltd, 67 Hough Lane, Leyland, England, PR25 2SA
Trading address: Isla Farm, 4 North Drove, Twenty, Bourne, PE10 0BJ
Website: https://ogilviedogs.com
Email: bookings@ogilviedogs.com
Telephone: 07493 129099

Ogilvie Dogs Limited is the data controller for the personal information covered by this policy. This means we are responsible for deciding how and why your personal data is processed.

We are not required to appoint a Data Protection Officer. If you have any questions about this policy or how your information is handled, please contact us using the details above.

3. Personal Information We Collect

We may collect and process the following types of personal information.

3.1 Personal and contact information

When you contact us, make a booking or use our services, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Postal or billing address
  • Information provided through enquiry or registration forms
  • Relevant details about your dog or training requirements
  • Emergency contact details, where required

3.2 Booking and transaction information

When you book training, workshops, events, shows, venue hire, camping or other services, we may collect:

  • Booking details and attendance information
  • Services or products purchased
  • Payment and transaction records
  • Billing information
  • Booking preferences or relevant requirements
  • Information relating to cancellations, refunds or customer support

Payments are processed through secure third party payment providers, including Stripe (which also provides Klarna as a payment option at checkout). We do not see or store your full card details.

3.3 Show and competition entries

When you enter a show or competition held at our venue, your entry is made through our show processor, Nova Entries. This may include your name, contact details, your dog’s name, breed, height, grade and registration details, your entries, running orders and results. Results and running orders may be published publicly, as is normal for dog sport competitions.

3.4 Website accounts and online courses

If you create an account on our website, for example to buy from our store, manage bookings or take an online course, we collect your login details, account information, order history and course progress.

3.5 Information about your dog

We may collect information about your dog, such as its name, breed, age, health, behaviour, training history and, where relevant, a Certificate of Exemption under the Dangerous Dogs Act 1991. We use this to provide safe and suitable training and to run the venue safely.

3.6 Website usage information

When you visit our website, we may collect technical information such as your IP address, browser type, device information, pages visited, referring website and the time and date of your visit. Some of this is collected using cookies. See section 11.

3.7 Photographs and video

Photographers and videographers may be present at our training sessions, workshops, shows and other events. You may appear in photographs or video taken at the venue. See section 9.

3.8 CCTV

CCTV is in operation at the venue for the safety and security of visitors, dogs, staff and the property. Signs are displayed where CCTV is in use. See section 10.

3.9 Accidents and incidents

If an accident, injury or incident involving a person or dog is reported to us, we will keep a record of what happened, which may include health information.

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries
  • Take, manage and confirm bookings, entries and orders
  • Process payments and refunds
  • Provide training, workshops, online courses, shows, events, venue hire and camping
  • Send you important information about your booking, such as changes, cancellations and venue information
  • Run the venue safely and deal with accidents, incidents and emergencies
  • Manage waiting lists for sold out events
  • Send you news and offers, where you have agreed to this or where the law allows
  • Understand how our website is used and improve it
  • Protect our website from spam and misuse
  • Keep business, accounting and tax records
  • Comply with our legal obligations and establish, exercise or defend legal claims

5. Our Legal Basis for Using Your Information

We only use your personal information where the law allows us to. The legal bases we rely on are:

  • Contract: where we need your information to provide a service you have booked or a product you have bought, or to take steps at your request before you book.
  • Legal obligation: where we need to keep information to meet legal requirements, such as tax, accounting and health and safety records.
  • Legitimate interests: where we need to use your information to run and improve our business, keep our venue safe and secure (including CCTV), respond to enquiries and defend legal claims, and your interests do not override ours.
  • Consent: where you have given us permission, for example for marketing emails, non-essential cookies, or the promotional use of identifiable photographs of children. You can withdraw your consent at any time.
  • Vital interests: in an emergency, where we need to share information to protect someone’s life or health.

6. Marketing

We will only send you marketing emails if you have agreed to receive them, or if you are an existing customer and we are telling you about similar services and you have not opted out. You can unsubscribe at any time using the link in our emails or by contacting us. We will never sell your personal information to anyone for marketing purposes.

7. Who We Share Your Information With

We only share your information where it is necessary. We use trusted service providers to help us run our business. They may only use your information to provide their services to us and must keep it secure. These include:

  • Website hosting: IONOS, which hosts our website and its database.
  • Bookings and online shop: our website uses WooCommerce, Amelia and EventON to take bookings, ticket sales and orders. Amelia bookings are synchronised with our Google Calendar.
  • Payments: Stripe, including Klarna where you choose to pay with Klarna.
  • Show entries: Nova Entries, which processes entries, payments, running orders and results for shows and competitions held at our venue.
  • Email and documents: Google Workspace, which we use for email, calendars and file storage.
  • Customer records: our customer management system, built and hosted for us by our marketing agency, Big Bark Media, on Cloudflare. Booking, enquiry and waiting list details are stored here so we can manage our customer relationships, and booking emails may be sent through the Resend email service.
  • Website analytics and security: Google, which provides Google Analytics, Google Maps, YouTube video embeds and Google reCAPTCHA (used to protect our forms from spam).
  • Online sessions: Jitsi Meet, where an online session is run through our events calendar.
  • Professional advisers and insurers: our accountants, solicitors and insurers, where reasonably necessary.
  • Governing bodies: The Royal Kennel Club, the FCI or other bodies under whose rules a show is held, where their rules require results or returns.
  • Emergency services and vets: where needed in an emergency.
  • Authorities: the police, courts or regulators, where the law requires or allows us to share information, including CCTV footage.

Hirers who run their own classes, workshops, shows or events at our venue are responsible for the personal information of their own attendees.

8. International Transfers

Some of our service providers, including Google, Stripe, Klarna, Cloudflare and Resend, may store or process your information outside the UK, including in the European Economic Area and the United States. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework) or the International Data Transfer Agreement or Addendum approved by the UK Information Commissioner.

9. Photography and Filming

Photographs and videos may be taken at our venue during training sessions, workshops, shows and other events. They may be used for event coverage, promotional purposes, social media, our website and other marketing materials.

  • If you do not wish to be photographed or filmed, please tell the event organiser or photographer on arrival so that reasonable steps can be taken to respect your wishes.
  • We will not use photographs or videos in which a child can be identified for promotional purposes without the consent of a parent or guardian.
  • Independent photographers working at events at our venue are responsible for their own photographs and how they use them. If you have a question about an independent photographer’s photos, please contact them directly, or ask us and we will put you in touch.
  • If you would like a photograph or video of you or your child removed from our website or social media, please contact us and we will remove it where we reasonably can.

10. CCTV

CCTV footage may be recorded and used for security purposes, crime prevention, investigating incidents and protecting the premises. Recordings are only accessed by authorised people and are only shared with relevant authorities, such as the police or our insurers, where necessary and legally permitted. Footage is kept for 30 days and then automatically overwritten, unless it is needed to investigate an incident.

11. Cookies

Cookies are small text files placed on your device when you visit a website. We use:

  • Essential cookies: needed for the website to work, for example to keep items in your basket, keep you logged in, process bookings and payments securely, and protect our forms from spam. These cannot be switched off.
  • Analytics cookies: Google Analytics, which helps us understand how visitors use our website so we can improve it. The information is collected in a way that does not directly identify you.
  • Third party content: embedded content such as YouTube videos and Google Maps may set their own cookies when you view or interact with it.

We will ask for your consent before setting any cookies that are not essential. You can also block or delete cookies through your browser settings, although some parts of the website may not work properly if you do.

12. How Long We Keep Your Information

We only keep your personal information for as long as we need it for the purposes it was collected for. As a guide:

  • Booking, order and payment records: 6 years after the end of the financial year they relate to, to meet tax and accounting requirements.
  • Customer and website account details: while your account is active and for up to 6 years after your last booking or purchase.
  • Enquiries that do not lead to a booking: up to 2 years.
  • Show entries and results: entries for as long as needed to run the show and meet governing body requirements; results and league records may be kept permanently as part of the history of the competition.
  • Accident and incident records: at least 3 years, or longer where needed for an insurance claim or legal claim, or where a child is involved.
  • Marketing lists: until you unsubscribe.
  • Photographs and video: for as long as they are used in our marketing or archive, unless you ask us to remove them.
  • CCTV footage: 30 days, then automatically overwritten, unless needed to investigate an incident.

When information is no longer needed, we securely delete it or make it anonymous.

13. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information, including secure (encrypted) website connections, secure payment providers, access controls and limiting access to the people who need it. No method of sending information over the internet is completely secure, but we work hard to protect your information.

14. Your Rights

Under data protection law, you have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete your information
  • Ask us to restrict how we use your information
  • Object to how we use your information, including for direct marketing
  • Ask us to transfer your information to you or another organisation
  • Withdraw your consent at any time, where we rely on consent

Some of these rights only apply in certain circumstances. To use any of your rights, please email bookings@ogilviedogs.com. We will respond within one month. There is usually no charge.

15. Complaints

If you have a concern about how we handle your information, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

16. Children

Our services are booked by adults. Bookings must be made by a person aged 18 or over. Where children attend our venue, their parent or guardian is responsible for them and for any information provided about them.

17. Links to Other Websites

Our website may link to other websites, such as Nova Entries, social media and payment providers. We are not responsible for how those websites handle your information, so please read their privacy policies.

18. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.